Refund policy

Return & Refund Policy

Last Updated: October 22, 2026

At Choplyus, we want customers to shop with confidence. This policy explains how returns, refunds, and exchanges are handled.

1. Return Window

Customers may request a return within 60 calendar days after the date of delivery.

To begin a return, please contact us at service@mallvic.com.

Returns must be authorized before merchandise is shipped back.

2. Return Eligibility

To qualify for a return, an item should generally:

  • Be returned within the 60-day return window.

  • Be in its original condition, unused and undamaged, unless the return concerns a defective or incorrect product.

  • Include original accessories, components, and packaging where reasonably available.

  • Be accompanied by proof of purchase or an order number.

Items that are damaged through misuse or returned with missing components may be subject to a reduction in refund value where permitted by law.

Any product-specific return exclusions will be disclosed before purchase. Nothing in this policy limits rights that cannot legally be excluded.

3. How to Request a Return

To request a return:

  1. Email service@mallvic.com with your order number.

  2. Explain the reason for your return.

  3. Provide photographs if the product is damaged, defective, or incorrect.

  4. Wait for return authorization and instructions.

  5. Send the item to the return address provided by our customer service team.

Please do not send returns to our business address without authorization.

4. Return Shipping Costs

Change-of-mind returns: Customers are responsible for return shipping costs when returning an eligible item due to personal preference, an incorrect selection, or a change of mind.

Damaged, defective, or incorrect items: If we confirm that the product arrived defective, damaged, or different from the item ordered, Choplyus will cover reasonable return shipping costs or provide another appropriate resolution.

We do not charge a separate return restocking fee.

5. Refund Processing

Once we receive and inspect the returned item, we will notify you whether the refund has been approved.

Approved refunds are generally initiated within 3–5 business days after inspection and approval.

Refunds will be issued to the original payment method whenever possible.

The time required for the refund to appear in your account depends on your bank or payment provider.

6. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will attempt to accommodate cancellation requests before the order has been dispatched.

If the order has already shipped, the return process may apply.

If we accept a cancellation before dispatch, the refund will be issued to the original payment method.

7. Exchanges

If you received a defective, damaged, or incorrect product, please contact us to discuss a replacement or refund.

For a change in product preference, please contact customer service to determine whether an exchange is available.

8. Non-Delivery or Order Problems

If your order has not arrived within the estimated delivery period, contact us with your order number.

We will review the shipment status and work toward an appropriate resolution.

9. Contact Information

Store: Choplyus

Legal Business Name: SEAGULL THEATRE OF CITY ISLAND INC

Business Address: 190 Fordham St, Bronx, NY 10464, United States

Email: service@mallvic.com

Phone: +1 (226) 493-1029

Website: https://choplyus.shop